Returns & Exchanges

We want you to love your lighting setup, which is why we offer a 30-day return window for all Nanoleaf products in their original packaging. If you are not completely satisfied with your purchase, our team is here to help facilitate a smooth return or exchange process.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and email address to begin the process.

2

Print Return Label

Once approved, download and print the prepaid shipping label provided via email and securely pack your Nanoleaf panels.

3

Ship the Package

Drop off your package at any authorized carrier location, ensuring all original cables, controllers, and mounting tape are included.

4

Receive Refund

After our warehouse inspects the hardware for quality assurance, your refund will be processed back to your original payment method within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing